Frequently Asked Questions
Everything you need to know about shopping with Nol Collective.
Where does Nol Collective ship from?
We ship our collections globally directly from our production hubs in Palestine. International shipping typically takes 7-14 business days depending on your location and customs processing.
How can I ensure I am ordering the correct size?
Since our garments are often handmade or produced in small batches, we provide a detailed size guide on each product page. We recommend measuring a similar item you own and comparing it to our chart for the best fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags within 14 days of delivery. Please note that as a small-scale ethical brand, return shipping costs are the responsibility of the customer unless the item is defective.
Are your products ethically made?
Yes, ethical production is at the heart of Nol Collective. We work closely with family-run workshops, women's cooperatives, and artisans in Palestine to ensure fair wages, safe working conditions, and the preservation of traditional craft techniques.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted gateway to protect your financial information.
How do I care for my handmade garments?
To preserve the quality of our natural dyes and hand-embroidery, we recommend hand washing in cold water with mild detergent and air drying in the shade. Avoid bleach and tumble drying to ensure the longevity of your piece.